Nutritious Blue Spray - Land line down for 5 days

I'm pretty sure I've seen Verizon ads attempting to prevent customers from fleeing to VOIP by reminding them that land-line service is more reliable.

Well...  Sometime during the day on Friday our land line stopped working.  No dial tone.  No battery even.  Checked at the NID.  Verizon's automated repair system told me they couldn't send anyone out until Tuesday--and was quick to remind me that if the problem was on my end there would be a hefty charge.  I talked with a human afterward who confirmed this timeline.  Oh well.  We have ultra call forwarding and two mobile phones so no worries.  Oh, and DSL is on its own line and still works :)

We're past the latest time they were supposed to have looked at the problem so I called them.  The automated system smartly sent my call directly to a human upon noticing that the repair order was overdue.  The apologetic human could only tell me that they have busy technicians out for another hour yet--maybe they would get to us tonight still.  If not--defintely tomorrow at the latest!

Sigh.